← The Book

Part five

Leading the Work

A discipline for governance, measurement and continuous improvement that extends well beyond renewal season.

Inside this part

Chapter themes

  1. 01Governance With Teeth
  2. 02Measure What Matters
  3. 03The Roadmap From Renewal to Management

Employer questions

Use the ideas in the room.

  • What proof would show that the plan is improving?
  • How do we sustain accountability through the year?

Employer Benefits IQ resource

Three-year health-plan roadmap

A practical resource to carry the conversation from the page into your management process.

Use the Health Plan Score