Skip to main content
The High Performance Health Plan
← The Book

Part IV

Guiding People to Care

Make the right care path easier to find and use.

Employer questions

Use the ideas in the room.

  • Can employees find and use the care path we intend?
  • Where does the member journey break down?

Part perspective

A management lens for this work.

This part centers the employee experience. It explains why primary care, navigation and communication must make the plan's preferred care paths easy to find, understand and use when a member needs help.

Put this part to work

  1. 01Map a high-friction employee care journey.
  2. 02Test whether primary care is a usable first point of contact.
  3. 03Design communication around a specific employee decision.
Employer Benefits IQresource

Guide: Employee Navigation & Care Pathways

A practical resource to carry the conversation from the page into your management process.

Use the Health Plan Score

Put the methodology to work

Apply the HPHP methodology with Employer Benefits IQ.

Employer Benefits IQ is the practical application platform for employers who want to use education, tools, data, vendor intelligence and decision support in real-world benefits decisions.

Use Employer Benefits IQ tools and decision support